Privacy Policy

We collect information that you provide directly and information gathered automatically as you use the site:

• Order & contact details — name, shipping address, email address, and phone number.
• Payment information — processed securely by our payment providers; we do not store full card numbers on our servers.
• Account information — if you create an account, your login credentials and order history.
• Technical data — IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.

Your information is used to:

• Process, fulfil, and deliver your orders.
• Communicate with you about your orders, including shipping updates and support enquiries.
• Verify prescriptions or other requirements where applicable.
• Improve our website, products, and customer experience.
• Send marketing communications — only where you have opted in, and you can unsubscribe at any time.
• Detect and prevent fraud, and comply with legal obligations.

Our website uses cookies to keep your shopping cart working, remember your preferences, and understand how the site is used. You can control or disable cookies through your browser settings, though some features of the site may not function correctly without them.

We do not sell your personal information. We share it only with parties that help us operate, and only as far as needed:

• Shipping carriers — to deliver your order.
• Payment processors — to handle transactions securely.
• Service providers — such as email or hosting providers, bound by confidentiality obligations.
• Legal authorities — where required by law or to protect our rights.

We use industry-standard safeguards — including SSL encryption on all data transmitted through our checkout — to protect your information. While no method of transmission over the internet is completely secure, we take reasonable steps to keep your data protected against unauthorised access, alteration, or disclosure.

We retain your personal information for as long as needed to fulfil the purposes described in this policy — including completing orders, meeting legal and accounting requirements, and resolving disputes. When information is no longer needed, it is securely deleted or anonymised.

Depending on where you live, you may have the right to:

• Request access to the personal information we hold about you.
• Ask for corrections to inaccurate or incomplete data.
• Request deletion of your personal information, subject to legal limits.
• Object to or restrict certain types of processing.
• Withdraw consent for marketing communications at any time.

To exercise any of these rights, contact us using the details below.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page indicates when it was last revised. Significant changes will be communicated through the website.