Terms & Conditions

These Terms & Conditions form a binding agreement between you and PCTDirect. By browsing the website, creating an account, or completing a purchase, you confirm that you have read, understood, and agree to be bound by these terms, together with our Privacy Policy.

To place an order you must be of legal age in your country of residence and legally permitted to purchase the products you are ordering. You are responsible for ensuring that the products you order may be lawfully imported and used in your jurisdiction.

We aim to describe our products as accurately as possible. However, product information on this website is provided for general reference only and is not a substitute for professional medical advice. Always consult a qualified healthcare practitioner before starting, stopping, or changing any medication.

Where a product requires a prescription, you agree to provide valid documentation when requested. We reserve the right to decline or cancel any order that does not meet applicable requirements.

All prices are displayed in the currency shown at checkout and may change without notice. We make every effort to ensure pricing is accurate, but in the event of an obvious error we reserve the right to cancel the affected order and refund any payment made.

• An order is confirmed only once payment has been received and a confirmation email has been sent.
• We reserve the right to refuse or cancel any order at our discretion, including for suspected fraud or stock issues.
• You are responsible for providing accurate billing and shipping information.

Delivery timeframes are estimates and are not guaranteed. Customs duties, taxes, and import fees are the responsibility of the recipient. Full details are set out in our Shipping Policy, which forms part of these terms.

Returns, replacements, and refunds are handled in accordance with our Returns & Refunds policy, which forms part of these terms. Because we sell health products, delivered items generally cannot be returned, but customer protection is provided through our reship guarantee and refund process.

When using this website, you agree not to:

• Use the site for any unlawful or fraudulent purpose.
• Attempt to gain unauthorised access to our systems or other users' accounts.
• Interfere with or disrupt the website's operation or security.
• Copy, reproduce, or redistribute website content without permission.

To the fullest extent permitted by law, PCTDirect shall not be liable for any indirect, incidental, or consequential damages arising from the use of this website or the products purchased through it. Nothing in these terms excludes liability that cannot be excluded under applicable law. The website and its content are provided on an "as is" basis without warranties of any kind.

We may revise these Terms & Conditions at any time. The "last updated" date at the top of this page reflects the most recent revision. Your continued use of the website after changes are posted constitutes acceptance of the updated terms.